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FAQ

Can I return my item?

We do not accept returns or exchanges.

Can I cancel or make changes to my order?

Your credit card is charged at time of purchase so once submitted, your order cannot be cancelled.  Due to the volume of orders, we are not able to make any changes to your address or order contents before orders are processed for shipping. Because of this, we recommend that you carefully review your order, to include billing and shipping information, before submitting your order.

What if my order arrived damaged or if I received the wrong item?

Damaged or incorrect orders qualify for a complimentary replacement. 

When will I receive my order?

Most orders ship within one week, then take 1-5 business days in transit before arriving at their destination. Occasionally, orders experience longer processing times due to high demand, inclement weather, national holidays, the pandemic, or if an item is temporarily out of stock. We do not guarantee the date of delivery.

Please note the estimated shipment dates on products.

We will send you a confirmation email with tracking once your order ships. Light packages are sent by First Class Mail and may not have tracking information available.

Where do the store profits go? 

Example response: 100% of profits from each purchase goes directly to support our data-driven strategy to get more Democrats to the polls. If you’re interested, you can read more about our data-driven field programs here.

Where are your products made?

100% of our products are made in the U.S.A. and union printed.

For other questions or comments related to this online store, our products, or an order, please contact us at Shop@turnoutpac.org.